Refund policy
We offer a 30-day return window: you have 30 days from the day your order is
delivered to request a return.
HOW TO START A RETURN
Email us at support@takenatty.com with your order number and the item you'd like
to return. We'll pass the request to our fulfillment partner, who will issue you a
Return Merchandise Authorization (RMA) number and a return shipping label.
Please wait for your RMA number and label before shipping anything back. Returns
sent without an RMA cannot be matched to your order and will not be accepted or
refunded.
Once authorized, returns are sent to our fulfillment partner at:
[SUPPLIER RETURN ADDRESS]
WHAT CAN BE RETURNED
To be eligible, an item must be unopened and unused, with the manufacturer's
safety seal intact, in its original packaging.
Because our products are ingestible supplements and topical personal-care items,
we cannot accept a return once the seal is broken — an opened item can't be
verified or resold safely. This is a consumer-safety limitation, not a restocking
preference.
EXCEPTIONS / NON-RETURNABLE ITEMS
- Opened or unsealed products.
- Gift cards.
- Final-sale and clearance items.
If an item arrived damaged, defective, or wrong, the rules below apply instead —
those are always covered.
DAMAGES AND ISSUES
Please inspect your order as soon as it arrives. If anything is damaged,
defective, or not what you ordered, email support@takenatty.com within 7 days of
delivery with a photo of the item and its packaging. We'll make it right with a
replacement or a full refund, and you won't pay return shipping.
EXCHANGES
The fastest way to get the item you want is to return the eligible item for a
refund and place a new order for the replacement.
REFUNDS
Once our fulfillment partner receives and inspects your return, we'll email you to
confirm whether the refund was approved. Approved refunds go back to your original
payment method within 10 business days. Your bank or card issuer may take
additional time to post it.
Original shipping charges are not refundable.
If more than 15 business days have passed since we approved your return, contact
us at support@takenatty.com.